Trusted Interactions
 
Innovative digital solution for client/advisor relations
 

        

    

    



    

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    Engage your clients in a close relationship with digital messaging and sharing
    
    


































Meeting customer expectations in terms of interactions is a major challenge for companies today. Customer requests must be clearly understood and effectively processed to offer a high-quality service and increase customer loyalty, whichever channel is used to interact with customers. Companies also face the challenge of cost reduction while maintaining a high level and quality of digital interaction.


With thorough expertise and close relationship with customers, equensWorldline has succeeded in building an innovative digital client/advisor solution: WL Trusted Interactions. This new tool strengthens the client/advisor relationship through a new omni-channel transactional journey, focusing on the quality of universal interactions through messaging and shared secure platforms.






    

        
    

    

        

            
            
            
Banque & Innovation 2017 Award

        
        
Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017. 

    





    





   

    




   

















   
















   

    




    

        




    Our solution
    
    











    


        
    

    

        
        
        
        
WL Trusted Interactions provides an innovative solution for digital responses, based on five main principles: openness, client knowledge, productivity gains, ease of integration, AI enhancement. The solution is based on a modular, omni-channel, highly customizable digital interaction platform that can be deployed quickly and cost-effectively.

WL Trusted Interactions can

    

  • Open up your interaction channels with an omni-channel overview of conversations between clients and advisors based on their projects and life stages.

  • Optimize your advice and responses with better customer knowledge through the centralization and secure conservation of the interaction history.

  • Improve your analysis and processing time with the integration of artificial intelligence, empowering key features for the client and advisor experience. 

  • Increase your productivity with our modular and configurable tool to optimize the processing of customer requests (processing, delegation, moderation, collaboration, scheduling, etc.) .

  • Be easily integrated for rapid deployment of a modular service adapted to your specific needs. 


        
        
    






    






   
















   

    




    

        




    Value for clients
    
    











    


        
    

    

        
        
        
        
For your customers

    

  • Advisors can be contacted anytime, through any channel
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  • Same level of service on digital channels as in branch
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  • Electronic signature for personal projects
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  • Autonomy with extended self-service
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For your advisors

    

  • Effective, clear tool that identifies priorities
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  • Support through collaboration and absence management
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  • Improved customer knowledge with the omni-channel view
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  • Administration and Statistics tools for easy management
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Contact our expert

                Benoît Thévenet
                Product Manager
                
After several professional experiences notably as web startup co-manager, Benoit Thévenet joined Worldline since 2012. He is currently responsible of WL Trusted Interactions product. 

T +33 (0)4 78 17 89 06

                Mail Benoît