Engage your clients in a close relationship with digital messaging and sharing
Meeting customer expectations in terms of interactions is a major challenge for companies today. Customer requests must be clearly understood and effectively processed to offer a high-quality service and increase customer loyalty, whichever channel is used to interact with customers. Companies also face the challenge of cost reduction while maintaining a high level and quality of digital interaction.
With thorough expertise and close relationship with customers, equensWorldline has succeeded in building an innovative digital client/advisor solution: WL Trusted Interactions. This new tool strengthens the client/advisor relationship through a new omni-channel transactional journey, focusing on the quality of universal interactions through messaging and shared secure platforms.
Banque & Innovation 2017 Award
Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017.
WL Trusted Interactions provides an innovative solution for digital responses, based on five main principles: openness, client knowledge, productivity gains, ease of integration, AI enhancement. The solution is based on a modular, omni-channel, highly customizable digital interaction platform that can be deployed quickly and cost-effectively.
WL Trusted Interactions can
Open up your interaction channels with an omni-channel overview of conversations between clients and advisors based on their projects and life stages.
Optimize your advice and responses with better customer knowledge through the centralization and secure conservation of the interaction history.
Improve your analysis and processing time with the integration of artificial intelligence, empowering key features for the client and advisor experience.
Increase your productivity with our modular and configurable tool to optimize the processing of customer requests (processing, delegation, moderation, collaboration, scheduling, etc.) .
Be easily integrated for rapid deployment of a modular service adapted to your specific needs.
Value for clients
For your customers
Advisors can be contacted anytime, through any channel
Same level of service on digital channels as in branch
Electronic signature for personal projects
Autonomy with extended self-service
For your advisors
Effective, clear tool that identifies priorities
Support through collaboration and absence management
Improved customer knowledge with the omni-channel view
Administration and Statistics tools for easy management
Contact our expert
Benoît ThévenetProduct Manager
After several professional experiences notably as web startup co-manager, Benoit Thévenet joined Worldline since 2012. He is currently responsible of WL Trusted Interactions product.
T +33 (0)4 78 17 89 06